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All users are shown as deleted users and I have 0 members after the upgrade

12 years 4 months ago
  • Tariq's Avatar
    Topic Author
  • Tariq
  • Offline
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 1
Licenses:
JomSocial Expired

We are using joomla 2.5.13 and php 5.3.26. We were using Jomsocial 2.8.4.2 and just upgraded to 3.2.06 and now the users are shown as deleted users and the profile menu bar is collapsed. can you help us fixing this issue? Urgent!! Please do it as soon as possible.
Thank you!

12 years 4 months ago
Licenses:

Hi, Tariq.

1. I noticed issues with navigation on your site. This could be fixed easy.

When you upgrading JomSocial menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed)

2. JomSocial toolbar is not visible because of your template that hides elements with class .collapsed. In order to fix that comment line 2370 in ROOT/templates/beez_20/bootstrap/css/bootstrap.css like this:

/* .collapse {
    display: none;
} */

3. To fix your 3rd issue with users I need to have access to PHPmyAdmin. Please edit your first post and add credentials to Miscellaneous field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Tariq
12 years 4 months ago
  • Tariq's Avatar
    Topic Author
  • Tariq
  • Offline
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 1
Licenses:
JomSocial Expired

Thank you! I have provided the login info of the phpmyadmin when I posted this article. Let me know if you don't have it.

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