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Site crashed after upgrade

12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi

Is the 2nd time I upgrade the Jomsocial and my site stay missed up.
The jomsocial toolbar menu is broken again and when I try to write a status message in the share box, nothing happens.

This issue happened when I upgrade to 3.2.0.5 and now with 3.2.0.6

I need to fix this problem ASAP!

Regards
Fernando

12 years 4 months ago
Licenses:

Hi, Fernando.

When you upgrading JomSocial menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed)

After that reload page and check if post box is working properly.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

i did like you said.
The items now shows enabled but none of menu items options works.
The post box doesn't work too

Regards
Fernando

12 years 4 months ago
Licenses:

Hi, Fernando.

You missed Perfil and Membros.
Now menu works.

As for postbox - I assign developer to this thread.
I was able only to catch "Unexpected token error in console.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

Thanks, but can you explain me why this issue happened?
Like I said this is the 2nd time I missed some menu items and Postbox.

Regards
Fernando

12 years 4 months ago
Licenses:

Hi, Fernando.

1. Menu links - this is how Joomla! works. If you remove component but left menu items related to it they will lost connection with component (it's obvious as there is no component that thy should link). Even if you install component back connection will be not restored automatically as component comes with other ID. That is why fix I described above need to be applied.

it's really not limited to JomSocial only bot works exactly the same way for every component.

2. Not sure what happened to postbox on your site. I saw few error that comes from template but they seems to not influence postbox. That is why I need that developer look at it...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

I have a doubt:

I'm using Jomsocial since the version 2.0.3.

Until the version 3.2 the upgrade process always worked and I never missed any connection with any menu item.
This issue started after the version 3.2.0.4.

About postbox, it seems the problems is the akismet settings.
I disabled it and now the postbox works normally, but I'm using it since Jomsocial 2.8.x

Fernando

12 years 4 months ago
Licenses:

Hi, Fernando.

So both issues are solved.

How did you upgraded JomSocial? Did you uinstalled older version or installed on top of existing one?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

I always uninstall the older version and then install the new one.

Yes, the postbox works now, but I had to disable the akismet in the Jomsocial Anti Spam parameters.
I think this is a "possible" bug, right?

Fernando

12 years 4 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hello fernando

For akismet problem, try to replace in
ROOT/components/com_community/libraries/akismet.php on line 127 from

$this->_useragent = JBrowser::getInstance()->getAgentString();
to
$this->_useragent = CBrowser::getInstance()->getUserAgent();

- Don't say feature not working. Instead, explain what you tried and what was the outcome.
- When you think you found the bug, try to replicate it on a fresh Joomla.
- When looking for support always provide temporary Super Administrative access to your site. We will ask for it anyway.
- Help yourself and read documentation which can give you answers to almost all questions you may have
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Sinisa,

The sharebox issue was fixed.
Thank you so much.

Best Regards
Fernando

Moderators: Piotr Garasiński
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