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login issues with admin accounts since last update

12 years 4 months ago
  • Jan's Avatar
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  • Jan
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Hi,

we experience some issues after the patch to the newest version. When login in with certain accounts (admin accounts it seems) the site won't grant access the first time, but the second.

We have cleared browsercache but it does not help. I have provided a sample login below, please have a try and see for yourself

12 years 4 months ago
Licenses:

Hi, Jan.

When I tried to login with provided credentials for first time I get 403 error: prntscr.com/3s0meh
en.wikipedia.org/wiki/HTTP_403
Second time I get information that my session expired (in FireFox) but no notices in Crome.
I removed cookies and I was able to login with first time.

1. Ask your hosting provider for access to server error logs and to help with analyze it why site goes 403
2. Clear cookies stored in browser and try to login again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
  • Jan's Avatar
    Topic Author
  • Jan
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  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Hi Michal,

thanks for the quick reply - as this occured right after jomsocial update I was hoping someone from jomsocial team can help - can you think of anything (module, plugin etc.) causing this?

Jan

12 years 4 months ago
Licenses:

Hi, Jan.

If only JomSocial was updated then nothing in configuration has changed... 403 is rather connection/server issue.
First time this issue is reported... so my first taught is to remove cookies...
Did you tried it?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:

Hi, Jan.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
  • Jan's Avatar
    Topic Author
  • Jan
  • Offline
  • Fresh Boarder
  • Posts: 34
  • Thank you received: 1
Licenses:
JomSocial Active

Hi Michal,

I have tried deleting cookies and cache - no luck. It is always the second login that works, first one does never (403 error). Also login in in backend and frontend at the same time is not possible anymore.

12 years 4 months ago
Licenses:

Hi, Jan.

I'm sorry but we can't do anything with 403 errors. Please contact wit your hosting provider for advice.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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