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blank page when accessing jomcocial via admin

12 years 4 months ago
Licenses:
JomSocial Expired

Hola,

after pdating jomcioal from version 2.4.x to last version 3.2.0.5, i get a black page when trying to acces to the admin page of jomsocial

help please

12 years 4 months ago
  • David's Avatar
  • David
  • Visitor
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Licenses:

Hi Ben,

i will assigned this to our developer.. i got blank page when login into your backend..

Warm Regards,

David

12 years 4 months ago
Licenses:

Hi Ben,

Something wrong at upgrade process. Maybe you removed or disabled wrong plugins?
It's complicated. I need your DB access (phpmyadmin). I want inspect your database.

Regards,
Albert

12 years 4 months ago
Licenses:
JomSocial Expired

Hola

here my phpmyadmin configuration to access database

thx

12 years 4 months ago
Licenses:
JomSocial Expired

hi,

did you find the problem with blank page when accessing jomsocial via admin?

thx

12 years 4 months ago
Licenses:

Hi Ben,

Sorry for delay. please give me time to debugging your site. look complicated for me.

Regards,
Albert

12 years 4 months ago
Licenses:
JomSocial Expired

hi

i havent more time to wait, my customer need to acces backend today to update the content

i will restore the web site with backup taken before updating jomsocial ...

thx

12 years 4 months ago
Licenses:

Hi Ben,

After you restore your site. I suggest you to updating jomsocial on your local copy or at development site. not directly to live site.
If something happen, still have time to resolving the problem.

Regards,
Albert

12 years 4 months ago
Licenses:

Hi Ben,

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

Regards,
Albert

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