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Account (Domain) Suspended/Can't be accessed

10 years 11 months ago
  • Fikri's Avatar
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  • Fikri
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JomSocial Expired

My Domain suspended! or may be hacked and can't be accessed a few hours ago. How to solve this. Meanwhile i have also reported this to webhosting. Please help, very urgent!

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10 years 11 months ago
Licenses:

Hi, Fikri.

We can't help you if your domain account is suspended as we don't have any control over it.
It's totally depend from your service provider. Only they could solve this issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Fikri's Avatar
    Topic Author
  • Fikri
  • Offline
  • Fresh Boarder
  • Posts: 9
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Michael

Thx for your fast response. however I still wait for answer from my host provider. They work so late. I don't know why? Can check please by visiting efbeplus.com. Thank you!

10 years 11 months ago
Licenses:

Hi, Fikri.

It's unavailable for me too.
There is no other way as to wait for service provider response.
We can't do anything about it as this is out of our reach.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Fikri
10 years 11 months ago
  • Fikri's Avatar
    Topic Author
  • Fikri
  • Offline
  • Fresh Boarder
  • Posts: 9
  • Thank you received: 0
Licenses:
JomSocial Expired

okay no problem. the fault is on my webhosting, and they are very slow to response. Thank you. may be caused by server resource overusage

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