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12 years 5 months ago
  • geoff's Avatar
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  • geoff
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When attempting to access a Discussion, I am now getting.

500 Error in ......../components/com_community/events/groups.trigger.php:101

Please advise how to fix.

thanks,
Geoff

12 years 5 months ago
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Hi, Geoff.

Please, try now after my fix here: www.jomsocial.com/forum/installation/170...roblem-after-upgrade .

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: geoff
12 years 5 months ago
  • Chris's Avatar
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hi there.

I'll need your cpanell access to solve this problem.

12 years 5 months ago
  • geoff's Avatar
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Hi Chris, you have asked for this twice on two different tickets - on both I entered all those details when I submitted the ticket.

The problem seems to be fixed now, however!

regards,
Geoff

12 years 5 months ago
  • Chris's Avatar
  • Chris
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hi geof.

I'm extremly sorry, but in both threads I can't see any details, only access to administrator page, which is not enough...But since the issue is resolved then it does't matters now :)

12 years 5 months ago
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Sorry, Chris - my mistake! I didn't read it properly... thought you were asking for S Admin access.

I'm not sure what is resolved and what isn't after getting more #1054 errors, as per another post. Please let me know if you still need cPanel.

Kind regards,
Geoff

12 years 4 months ago
Licenses:

Hi, Geoff.

I apologize for late response but your thread was not visible on my pending list.
Always make sure what is status of your thread. If it's: Resolved, Escalated or Pending Customer - then I can't see it on my list.

Make sure that thread has status "Pending Support".

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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