URGENT. I upgraded my jomsocial from 3.1 to 3.2 and now my front page does not load, my template does not load. Please help.

Hi Nicolas,

it seems you already modified our files and added some files on our system.. please see attachment for the error details..

On the 1st error you will see at the end of sentences, there is "plugins/community/autogroup/autogroup.php" on my default installation there is no such file on my plugins/community folder.. or maybe you are using 3rd party plugins ?

on the 2nd error you will see this is on your template.. i think you already modified your template and after that this error happened.. please contact your template developer (Gavick)..

on the 3rd error, it seems someone erased or modified our core template.. he removed "CActivitiesHelper" on our core..

Warm Regards,

David

hello, i am using Gavick) template and not jomsocial and i was told when i do the upgrade nothing will change, we did not modify anything, all we did is upgrade and the site stopped working. my question is it normal that the site will not come up after an upgrade or do i have to reinstall the template, which we have a lot of modification on it. i was under the impression that once we upgrade all will work find with the new version. please let me know.

Hi Nicolas,

can you try to reinstall jomsocial.. don't use ijoomla installer but download jomsocial installer from "My Account" page, extract that file and upload com_community_3.2.0.5 file from joomla extensions manager.. Don't forget make a backup if that is on your live site..

we can't say this is normal or not.. the normal situation is if you successful upgrade jomsocial, there is no error.. but this situation can be changed if you are using 3rd party template or plugins, maybe those 3rd party things, incompatible or need to be upgrade to sync with jomsocial new code..

Warm regards,

David

hello. that what i did and then it asked me to click on a button to complete the installation, which i was able to do earlier today, but now it is hanging during the installation process, only when i hit refresh the blue bar moves, i have to hit the refresh button few times before the intsallation is complete, is that normal or it should run the install without having to click refresh. is there a way you guys can install it and try. if you go to our admin page now and click on jomsocial you will see what i am talking about. if you can then please let me know and i am hold the install from my end and let you guys try it.

thanks

this is almost too frustrating to install. can you please let me know if the install should be working without having to refresh the page.

Hi Nicolas,

ok, i will try to help you reinstall jomsocial.. is it okay if you lose all customization or maybe some error on your dev site after installation (i hope this is not happen) ? Already had a backup ?

Warm regards,

David

great thank you. i have a full backup and its ok to lose some customization. i will stop what i am doing and let you take over.

thank you.

Hi nicolas,

i already installed jomsocial into your backend and seems there are some issue with your template and jomsocial core.. maybe you can provide me CPanel access or FTP access? so i can inspect directly into your file.. :)

Cpanel access is better because i can directly check the file using edit code :D

Warm regards,

David