Many E-Mail adresses seem to be blocked and the corresponding users do not get any mail from the community. I checked their privacy settings and resetted them. But this had no result. There are some users, that do simply not get any mails. What is to do?

Hi, Alexander.

I means that user does not want to receive those emails and it is set that option in his profile preferences under email and notifications.
You can reset this settings in backend privacy options as well but then you'll violate users freedom to block emails/notification he/she don't want to receive.

Thank you! But I asked these users If they did any restrictions - they did not!
This is a customer and partner community - the users all want to get information about what´s going on.
Even my adress is blocked for some messages and this can not be!

Hi, Alexander.

Then please, reset email/notifications permits in privacy and run cron.

Dear Michal,

thank you, but this was the first thing I did. With no effect. For excample the user named "Ivo Mo(..)" does not get any E-Mail at all. And he made every single option active. And when I reset the permits, shouldn´t the unsent messages be send then? They are all still displayed as "blocked".

Alex

It is getting worse - more and more users are blocked. Please give me a hand to unblock our users!

Hi.

In most cases it means that user changed privacy settings for eamils and/or notifications. To reset user privacy settings to go to:

Backend -> Components -> JomSocial -> Configuration -> Privacy (list at right, reset button on bottom right)

If you want to send blocked emails/notifications again you'll need to edit database.

Table _community_mailq stores mail/notification queue. Sort records by "state" column.

Now there three states of queued email/notification:

0 = pending
1 = sent
2 = blocked

Change any 2 into 0 and run cron (manually) in backend. Messages should be resent.