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new install stuck in a loop

10 years 11 months ago
  • Mike's Avatar
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hi can some one help my install is stuck in a loop after saying complete. it keeps going back to the beginning the menu for jomsocial has a star next to it and no other sub menus. please help

10 years 11 months ago
  • Chris's Avatar
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hi Mike.

As far I can see JomSocial is already installed and working fine on your site, is there anything I'm missing?

10 years 11 months ago
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Hi, Mike.

Please try again describe your issue... because I'm not sure what is wrong.

I was in your backend and I was able to view and browse JomSocial dashboard. Same thing in frontend. I haven't encountered any loops.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Mike's Avatar
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if i click the jomsocial back end link I'm getting sent to domain name /administrator/index.php?option=com_community and getting the install screen
i can access the front end but there seems to be source code appearing in certain areas
", dragBetween: false }); });

while looking at images and i can only see one at a time

10 years 11 months ago
Licenses:

Hi, Mike.

We are both (me and Chris) in your backend and was able to browse JomSocial dashboard... so maybe try to clean browsers cache?

As for code on frontend, where I could find it? Could you provide a printscreen?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Mike's Avatar
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screen grab attached....... the loop seems to have stopped.
is the menu in the back end just one link and no sub links i.e. setup control panel etc

10 years 11 months ago
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Hi, Mike.

I explained it in this topic:https://www.jomsocial.com/forum/photos-videos/16541-no-public-photos-available
Components -> ★ JomSocial has no additional submenus.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Mike's Avatar
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Heres the link to the screen shot.

The images seem very small and just go down in one column. also notice the code above the first image... can you please help with this.

i would like to see bigger images and them going across at least 3 or 4 wide depending on image size.... is there any way of doing this

Attachments:
10 years 11 months ago
Licenses:

Hi, Mike.

Please try again to install JomSocial. remove all extensions related to it and install from latest package.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Mike's Avatar
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  • Mike
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  • Posts: 14
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JomSocial Expired

do you have a list on how to uninstall jomsocial ?
what i need to remove

10 years 11 months ago
Licenses:

Hi, MIke.

Yes, here is a list:

0. MAKE a safe copy FIRST.

1. Browse to Backend -> Extensions -> Extension manager -> Manage
2. Type com in search field and click "Search"
3. Remove all extensions related to JomSocial
4. Type jom in search field and click "Search"
5. Remove all extensions related to JomSocial
6. Remove all menu items and menus related to JomSocial
7. Install JomSocial from package

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Mike
Moderators: Piotr Garasiński
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