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Failed to upgrade from 3.1 to 3.2.0.5

10 years 11 months ago
Licenses:
JomSocial Expired

What I've done thus far...

Existing Jomsocial site, running fine in 3.1

1. I removed all Jomsocial menus (toolbar, custom), removed from trash, cleared cache
2. I uninstalled all Azrul/community and JomSocial extentions/plugins, etc.
3. Installed from Zip, 3.2.0.5 Pro
4. Installation seems to go fine until the "Updating JomSocial Database" and all items are marked "Done" except the last one, "Upgrading database"

Repeated the above steps trying to use the iJoomla installer, same result.

Community is down :(

Attachments:
10 years 11 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Kevin Brackley,
First of all, Please upgrade your site configuration as it is showing below standard for jomsocial package, see screenshot as www.diigo.com/item/image/4dws8/456v
You need to ask support from hosting server support guy.

If you able to upgrade the server time then recheck the process again.

You can check then also by re-installing the latest version just (do not uninstall any previous installed jomsocial package).
Thanks

10 years 11 months ago
Licenses:
JomSocial Expired

Server settings updated and all pre-check settings are "green" ... retried installation again and still stuck at "waiting" on Upgrading database.

10 years 11 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Kevin Brackley,
It seems the database is broken which need to be corrected first.
Can you again clone whole site and place here.
Note: Do not try to uninstall and install. Just clone and let us know.
Thanks

10 years 11 months ago
Licenses:
JomSocial Expired

I'm sorry, I don't understand instruction to clone the site and place here.

I have a copy of the site for testing that is located at js32.stratacorps.com and the administration link is

js32.stratacorps.com/administrator/?iuCCTUKfhB7d9c

10 years 11 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Kevin Brackley,
The issue is happening from db miss configuration.
Can you send us cpanel access or do the below with your own?
Please try this at your phpmyadmin:
1. browse table community_config
2. backup the data
3. delete any records with name = dbversion

after that back to administrator: components - jomsocial (it will installing process)

Let me know if the problem still persist.
Thanks

The following user(s) said Thank You: Kevin Brackley
10 years 11 months ago
Licenses:
JomSocial Expired

Thank you, that did it!!

Moderators: Piotr Garasiński
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