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JomSocial will not install

10 years 11 months ago
  • Colin's Avatar
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Hello! I was getting an error 500 so I decided to reinstall JomSocial. Now I run through the process and keeps going into an infinite loop of going back to the installer. It won't install and my site is broken.

10 years 11 months ago
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Hi, Colin.

I eneterd JomSocial and just finished installation... then JomSocial dashboard is available and with JomSocial 3.2.0.4.
I don't see any issue here.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Colin's Avatar
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JomSocial Expired

This clearly doesn't work. Where's jomsocial? Please see attached. Actually, I can't even attach an image because your forum crashes. Tell me where JomSocial is in the menu. It's not.

iompartners.com/FireShotwww_jomsocial_com_forum.png
iompartners.com/FireShotNannies.png

10 years 11 months ago
Licenses:

Hi, Colin.

For sure it is there. First one on dropdown list for Components.
I just visited it.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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10 years 11 months ago
  • Colin's Avatar
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TRY AND CLICK ON IT! IT WILL NOT WORK! YOU ARE DOING NOTHING! TRY AND CLICK THAT LINK! IT TAKES YOU TO RUN THE INSTALLER AGAIN AND AGAIN AND AGAIN!

10 years 11 months ago
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Attachment FireShotPro.png not found

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10 years 11 months ago
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Hi, Collin.

As you can see in my previous print screen I clicked it already and JomSocial dashboard was successfully displayed for me.
But here I did it again:
prntscr.com/3ihuq1
prntscr.com/3ihus3
prntscr.com/3ihutp

As for 500 error on frontend I investigate.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Colin's Avatar
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JomSocial Expired

Thank you so much. It's 6:00 am, now. I've been trying to deal with this all night. Please update me if/when you can help me fix this.

10 years 11 months ago
Licenses:

Hi, Colin.

I assign developer to it.
Error 500 indicates server issues, so please also contact your hosting provider to check error logs and advise.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Colin's Avatar
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JomSocial Expired

This still has not been resolved and I need to get my work done. Please help.

10 years 11 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Colin,

#1 please you update to the latest version 3.2.0.5
#2 if this issue is still exist, provide me the FTP access then so I can inspect this issue directly.

thank you

10 years 11 months ago
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JomSocial Expired

I just upgraded and, again, I'm stuck in an infinite loop of being asked to install JomSocial every time I click on the JomSocial link. You have the login and password in the first post, here. Can you please login as admin and see for yourself? Thank you.

10 years 11 months ago
  • Dimas Tekad Santosa's Avatar
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Hi Colin,

This issue is really weird.. I never faced the similiar issue like this, everything already set well, but in frontend still gettin 500 error..

anyway, can you try to install clean new joomla installation on another folder, please? and install jomsocial there.. let me know how it goes then.

Thank you

10 years 11 months ago
  • Colin's Avatar
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JomSocial Expired

NO! ABSOLUTELY NOT! THIS IS THE SITE I AM WORKING ON AND IT NEEDS TO BE FIXED AND WORK. IT WAS WORKING BEFORE THE UPDATE THAT JOMSOCIAL TOLD ME TO DO AND NOW IT IS NOT WORKING! NO, I'M NOT DOING BRAND NEW SITES AND ALL OF THIS OTHER EXTRA NONSENSE! YOUR PRODUCT DOES NOT WORK ON MY SITE THAT I NEED TO GET DONE AND I EXPECT IT TO BE FIXED.

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