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Jomsocial Upgrade gets stuck at Updating Jomsocial Database

12 years 5 months ago
Licenses:
JomSocial Active

We have a problem to upgrade to version to 3.2 .
Jomsocial Upgrade to 3.2 gets stuck at Updating Jomsocial Database

We do a backup and followed the steps seen in the other post.

1. Browse to Backend -> Extension Manager -> Manage
2. Type in search field "comm"
3. All extensions have "comm" in name will be listed
4. Check them and click Uinstall
5. Then type in search field "jom"
6. All extensions have "jom" in name will be listed
7. Check them and click Uinstall

Attachments:
12 years 5 months ago
Licenses:

Hi, Alexander.

And what about menus and menu items related to JomSocial?
Did you removed them too? Also from trash bin?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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12 years 5 months ago
Licenses:
JomSocial Active

yes - done

12 years 5 months ago
Licenses:

Hi, Alexander.

I'll need credentials to your database. Please edit your first post and add login details to Miscellaneous field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:
JomSocial Active

done

12 years 5 months ago
Licenses:

Hi, Alexander.

Your system doesn't meet JomSocial requirements:

connect_timeout = 5 minimum should be = 10 (recommended = 120)
documentation.jomsocial.com/wiki/System_Requirements

Please, contact with your hosting provider to help you increase connect_timeout.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:
JomSocial Active

You can try it again - now the values are set

12 years 5 months ago
Licenses:
JomSocial Active

Hello Michal !

The required values are set now.

12 years 5 months ago
Licenses:

Hi, Alexander.

Are you sure? prntscr.com/3it4g6

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:
JomSocial Active

yes -see

Attachments:
12 years 5 months ago
Licenses:
JomSocial Active

I ask the webhosting company - the values you show me in your printscreen are wrong - see the right one in our printscreen

12 years 5 months ago
Licenses:

Hi, Alexander.

Ok, I fixed it by removing all records with name "dbversion" in _community_config table.

Well, I took informations about your system from Joomla!... nevertheless it's fixed now :D

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
Moderators: Piotr Garasiński
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