Upgraded to Jomsocial 3.2 Admin blank page when attempting to delete a user.

Error reporting:
Notice: Undefined index: extension in /usr/local/4admin/apache/vhosts/reefshare.com/httpdocs/plugins/user/jomsocialuser/jomsocialuser.php on line 500

This is a live production site... help would be appreciated.

Steven

Hi,

I just check this and seems the backend is working fine here

No, it is not... As I stated, when attempting to delete a user I get the error. Can you go into user management and delete user danyell (not an actual user).

- Steven

PLEASE Reply!!!!

THIS has got to be the worse customer service I have ever experienced. Canned responses. Even after spending 100.00 they do not even take the time to actually look into the issues.

After just suffering a heart attack this is the LAST thing I need is to be scammed.

Hi Steven,

I'm sorry you feel that you are being scammed, because the reason there has been a delay to your reply is your posts have been placed on hold, it appears the backlink has been removed from your site. The Standard licence must have the backlink displaying as per these link www.jomsocial.com/license-agreement or here www.jomsocial.com/pricing in the FAQ

"Standard Licence holders must display the Jomsocial backlink in an un-alerted state. Sites with modified or removed backlinks will not be supported"

Alternatively you can upgrade to the Pro version at any time by doing the following
please send the balance of $50 to sales AT jomsocial.com via PayPal, and drop us an email here. For more information,please contact our billing department.

Please let us know once the backlink is reinstated and we can assist you further

Please not it is the weekend and only limited support is available during this time

The backlink was only removed after 5 business days of not hearing back from you. I have it in my logs and will be happy to show you when the removal initiated. The backlink has been restored, hopefully you will finally be able to address the issues I am having in a timely manor.

Today is 5/15

- Steven

Paul.... I have professional writers creating articles and occasional post for the site. Can we address this issue prior to any others please...


Why is it that whenever anyone types in the activity stream they get /n/ everytime they space or hit the enter key?

Example:
Gobies for the Reef Aquarium ... worth checking out\n\nwww.practicalfishkeeping.co.uk/mobile/…

Hi Steve,

I will inspect this issue further, but please :

#1 provide me FTP access
#2 show again "the link back" to Jomsocial

Thank you

WHERE am I suppose to post my FTP info.. surely you do not want me to post it privately?????

Edit your first topic www.jomsocial.com/index.php?option=com_k...id=16294&mesid=82175 and fill the FTP field there..

Please be professional, and put bank the backlink, so I can continue solve this issue

Thank you very much

THIS IS A LIVE SITE (AS ANYONE CAN CLEARLY SEE) IF YOU ARE GOING TO POST TEST URLS AND COMMENTS REMOVE THEM IMMEDIATELY.

Hi Steve,

this issue not come from Jomsocial side, look at this error :

Fatal error: Class 'EasyBlogHelper' not found in /usr/local/4admin/apache/vhosts/reefshare.com/httpdocs/plugins/user/easyblogusers/easyblogusers.php on line 139