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Jomsocial Upgrade to 3.2 gets stuck at Updating Jomsocial Database

11 years 10 hours ago
  • MImozz's Avatar
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Hello,

Please i have a challenge upgrading jomsocial 3.1 to 3.2. it gets stuck when it gets to updating jomsocial database.

Please help fix and treat as urgent.

Regards

11 years 8 hours ago
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Hi, MImozz.

Try to delete all JomSocial related menu items from Menus (also clear cache) and try again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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11 years 6 hours ago
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Hi Michal,

Did what you ask me to do but i have the same problem. it still get stuck at updating jomsocial database.
Please help resolve.

Thank for your help.

Regards

10 years 11 months ago
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Hi, MImozz.

Please, provide us with database access. Edit your first post and add it to Miscellaneous field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: MImozz
10 years 11 months ago
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I have included the database access as requested.

Regards

10 years 11 months ago
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Hi, MImozz.

Before I proceed try this one as well - Uinstall JomSocial

Make a safe copy first!

1. Browse to Backend -> Extension Manager -> Manage
2. Type in search field "comm"
3. All extensions have "comm" in name will be listed
4. Check them and click Uinstall
5. Then type in search field "jom"
6. All extensions have "jom" in name will be listed
7. Check them and click Uinstall

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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Hi Michal,

I have uninstall them as requested.

Regards

10 years 11 months ago
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Hi, MImozz.

Done. Now just recreate JomSocial menu in this order... or any that fits you):

Profile
|— Change Profile Picture
|— Change Profile Video
|— Edit Profile
|— Edit Details
|— Privacy
|— Preferences
|— Customize My Page
Friends
|— Show All
|— Search
|— Advanced Search
|— Invite Friends
|— Request Sent
|— Pending my approval
Groups
Photos
Videos
Events

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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Thanks Michal.
Have you created the home( frontpage) menu item because it is not included in the list.

Regards

10 years 11 months ago
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Hi, MImozz.

No, you're right. Create it as well...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: MImozz
10 years 11 months ago
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Hello Michal,
Please upon trying to login i have this error - Invalid token.

Please help look into this.

Regards

10 years 11 months ago
Licenses:

Hi, MImozz.

Do you still have this issue?
This is rather Joomla! issue than JomSocials.
Please, always open NEW thread for your new issues - this one have nothing to do wit your previous one.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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  • MImozz
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  • Posts: 16
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Licenses:
JomSocial Expired

Hi michal,

Yes I still have the issue. I put it here because it was a post installation issue (jomsocial upgrade).

Thanks

10 years 11 months ago
Licenses:

Hi. MImozz.

Ok then, lets solve it here.
Does this issue apply to backend or front end?
Do you try to log in using admin account (the same you provided us)?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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