Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
This issue was fixed in our latest JomSocial 3.2.0.4. So please upgrade your JomSocial to this version to solve this problem. If our patch will not fix your problem, then please let us know and we'll look into it once again.
Below you've couple of our documentation about updating.
We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.