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Video upload in 3.2.0.2 - Design fault on ALL browsers

11 years 5 days ago
Licenses:
JomSocial Expired

Hello,

When uploading a new video in 3.2.0.2 the phrase "Say something about this video" overlaps the drop-down "Categories" menu and is very confusing for the user. Please give us suggestion on how to fix or instruct your techs to fix and send a new version.
We checked this glitch on All browser and the fault is consistent on all of them.
We use Rocket-theme templates.

Please also note that IMPORTANT: posting a new video opens a blank page! older videos seem to be OK. Can you please have a look at that too.
I am sorry I do not have access to FTP

11 years 5 days ago
Licenses:

Hi Marcus,

could you please re-check again your administrator access detail? I can't login / invalid

and would be great if you provide me the FTP access detail to. by editing your first post and put it at Site Info Form.

Regards,
Albert

11 years 5 days ago
Licenses:
JomSocial Expired

Please note, our manager does not allow open ended tickets with backend access, please let us know as soon as possible when will you be dealing with this issue otherwise the manager may restrict your access to admin, thank you.

11 years 2 days ago
Licenses:

Hi Marcus,

I can't replicate it. the "Say something about this video" not overlaps the dropdown. as attached





or I missing something? It would be great if you can provide me the screenshot

Cheers,
Albert

Attachments:
10 years 11 months ago
Licenses:

Hi Marcus,

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

Regards,
Albert

The following user(s) said Thank You: Marcus Williams
10 years 11 months ago
Licenses:
JomSocial Expired

Hello Albert,

Yes thank you, this issue is now resolved, we believe it is the template we have been using with this particular version of Jomsocial which was causing this issue. Many thanks.

Marcus

Moderators: Piotr Garasiński
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