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backend WSOD after installation | determined AZRUL plugin as cause

10 years 3 weeks ago
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dear support team,

right after installing the 3.2.0.3 (upgrade from 3.0.4) version of jomsocial on Joomla 3.2.3 (meanwhile 3.2.4) I get a WSOD in the backend, which means, I cannot even login! The frontpage again is super cool and functional.

to get back into Backend I tried to disable community component and ajax and azrul plugins via phpmyadmin step by step and it turned out that azrul was responsible for this behaviour.

I manually reinstalled azrul setting the order to -1000 but no difference.
I also changed the admin template, also no difference.

Right now I can only access the backend by manually disabling azrul, which of course, leaves the frontend unaccessible for jomsocial users.

What do you recommend?

thanks in advance,

Claus (Germany)

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10 years 2 weeks ago
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Hi Claus,

give me time to investigate your issue. I spend 1 hours still don't know what caused it. I will back to you at Monday.

Regards,
Albert

The following user(s) said Thank You: Claus
10 years 2 weeks ago
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so after your visit, everything seems to work fine... what have you changed?
I leave the ticket open for your further investigation...

10 years 2 weeks ago
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Hi Claus,

strange.. :P
I only disabled and enabled again some system plugins. I tried that but still got problem. and this morning I got reply from you. and fixed.

you can changing this topic to resolved.

Regards,
Albert.

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