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Photo Album Hangs - Causes Site To Time Out

11 years 1 week ago
Licenses:
JomSocial Active Socialize Expired

Ongoing issues.

Switched my template to the Joomla Protostar and the same issue remains.

To Replicate:
1. Log in as me or administrator
2. From the home news feed click on one of the Latest Photos on the right hand side.
3. Photo is displayed and three blinking dots which I believe are for loading.
4. Remains that way for minutes. Sometimes I get a Gateway Timeout or it finishes loading.
5. If I go left or right through the album I am displayed with a login screen. I am logged out.

If I use Joomla cache or CloudFlare CDN and this occurs the entire site comes to a halt.

I can replicate this with my current template or a Joomla template. I am asking for your assistance in resolving this one issue. This one issue is keeping my large site from using JomSocial 3.2.

Please?

Attachments:
11 years 1 week ago
Licenses:
JomSocial Active Socialize Expired

As an update to this issue.

My user account has many albums as stated before Each time my account logs in or accesses a group the website slows to a crawl. Not sure if behind the scenes that a user account accesses these photo galleries as a preloader for the sharebox or not. Something is happening in the background to cache or preload or accessing the users photos/galleries.

I have disabled the PHOTO GALLERY feature from the backend admin panel and now the site works great! Everything is super fast. That said, the issue can be traced back to the new coding of the photo galleries in relation to a user or website with large amounts of photos. Please refer this to the programmers.

This issue would NOT have shown up in beta testing unless you loaded up a user with large amounts of photos and galleries.

11 years 1 week ago
Licenses:

Hi Craig,

Please try to increase your PHP memory limit and maximum execution time (double it). If your don't know how to do it. please ask your hosting support.

Regards,
Albert

Moderators: Piotr Garasiński
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