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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

new install and several issues

11 years 1 week ago
  • Ashraf's Avatar
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  • Ashraf
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  • Posts: 1624
  • Thank you received: 270
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Blind,
I am failed to access at the give url and access credentials.
Can you check please?

Thanks

11 years 6 days ago
  • Ashraf's Avatar
    Topic Author
  • Ashraf
  • Offline
  • Junior Boarder
  • Posts: 1624
  • Thank you received: 270
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Blind,
I am still in dark in replicating the problem.
So far I am stacked with the given url.
It is some what expecting email and password that I didn't see any where with the post.
Please elaborate the process thus how we can reach you and get the problem fixed.
Thanks

The following user(s) said Thank You: Blind
11 years 5 days ago
  • Paul's Avatar
  • Paul
  • Visitor
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Hi Blind,

The issue with access is because you have an incorrect domain listed for support. Please go to to www.jomsocial.com/component/digistore/licenses and add the sites domain into the supported domains then this will not cause any delays in the future.

I have looked at your site and the issues you are having with Jomsocial are related to conflicts caused by other components installed on your site that are either outdated or not coded to an acceptable standard. Which ones they are, would need to be done by slowly disabling them one by one until the fault goes away. You can use the element inspector in your web browser to see all these issues.

To confirm if it is a bug or not you can always try doing the function in our community or at the demo site demo.jomsocial.com

11 years 5 days ago
Licenses:

Hi, Blind.

It seems that your server configuration doesn't meet JomSocial requirements:

Your setting:
mssql.connect_timeout = 5

JomSocial minimum:
mssql.connect_timeout = 10 (Recommended = 120)

Please contact with your hosting provider as you can't add posts due to internal server error 500:

POST blindlight.org/index.php 500 (Internal Server Error) ajax_1.5.pack.js:1
Jax.submitTask ajax_1.5.pack.js:1
Jax.call ajax_1.5.pack.js:1
(anonymous function) item.js:155
val toolkit.js:27
(anonymous function) toolkit.js:27
bG.extend.each joms.jquery-1.8.1.min.js:14
bG.fn.bG.each joms.jquery-1.8.1.min.js:14
a.fn.textntags toolkit.js:27
e.extend.onCommentStreamAddSave item.js:148
bG.event.dispatch joms.jquery-1.8.1.min.js:14
b6.handle.b4

Hosting provider should interpret this error by viewing server error logs and thus put more light to that issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Blind
11 years 4 days ago
Licenses:

Hi, Blind.

I confirm, I can access your site straight: www.blindlight.org

Well, it's not my imagination :)
Please take a closer look... or better send this printscreen to your hosting provider:
prntscr.com/3esvtf
This are your server settings... referring to mssql and still to low...

And please, don't reply yourself as we could easily lost track on this topic. If you want to add something to the thread adn you response is last one - just edit it and add what you need.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Blind
10 years 11 months ago
Licenses:

Hi, Blind.

I apologize for delay...
So what was their response to server settings that doesn't meet JomSocial requirements?
And what about this "stupid stuff" on developer site?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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