Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Upgraded to 3.2.0.1 and now posting to timeline does nothing...

11 years 1 week ago
Licenses:
JomSocial Expired

Upgraded to 3.2.0.1 and now posting to timeline does nothing... Other sites worked fine, so not sure whats going on with this one.

11 years 1 week ago
Licenses:

Hi, Marisa.

It seems that there is a js conflict within your site.
Please, disable Olark chat completely and check if issue persist.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Expired

Tried that, same problem. My other sites also use olark and it is working in them fine... Any other ideas?

11 years 1 week ago
Licenses:

Hi, Marisa.

I assign a developer to this thread. He'll take look at it.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:

Hi Marisa,

After I deep dive into your issue. The problem because when AJAX method sending the status post, your server bring 500 internal error status.

this can happen if your web server using the csrf protection. but I still can't make sure yet.

Make sure that internally web server maintains (500) some kind of internal error logs that gives more detail of what went wrong and thus help in diagnosing the issue. Generally, it is logged into Windows Event Logs on the server. Thus, first thing while troubleshooting the error is to see Windows Event Logs on the server to find what went wrong.

I need detail that error logs from your web server.

Regards,
Albert

11 years 1 week ago
Licenses:
JomSocial Expired

Can i give you ssh access? I have the same software installed on two other sites and no problems there...

11 years 1 week ago
Licenses:

Hi Marisa,

if you can give me Cpanel access would be great. But SSH or FTP access its ok, I can try to find it where the logs location is.

FYI: put your credential information at Site Info (form), by editing your first post.

Regards,
Albert

11 years 1 week ago
Licenses:
JomSocial Expired

Ok, added rhe ssh info...

11 years 1 week ago
Licenses:

Hi Marisa,

your installed plugin make problem. please disable Plug-in Manager: system - jantispam.
after that, posting to timeline will running fine.

Regards,
Albert

The following user(s) said Thank You: Marisa Giancarla
11 years 1 week ago
Licenses:
JomSocial Expired

Great! No idea why my other sites are working but i have not really any spam issues on this one so i guess its ok.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW