Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Dashboard shows not gender count and no user on maps

10 years 2 weeks ago
  • Thomas's Avatar
    Topic Author
  • Thomas
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 0
Licenses:
JomSocial Active

Hello,

on the dashboard it will not shown how many user will be registred (girl or boy) and on the map no user is shown.
See at the attached File.

Thanks best regards, Thomas

Attachments:
10 years 2 weeks ago
Licenses:

Hi, Thomas.

Please provide us with working administrator credentials.
I can't login to your site backend.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 week ago
  • Thomas's Avatar
    Topic Author
  • Thomas
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 0
Licenses:
JomSocial Active

Hello, sorry for my late answer, i have changed the Login

- I have send you an Hardcopy.
- In Backend on Dashboard i will not shown a Number of girl or boy who will be registred on the side, it will shown "0"
- On the Google Map it will not shown any user, i think there should be shown

10 years 4 days ago
Licenses:

Hi, Thomas.

Please, upgrade to current version of KomSocial -> JomSocial 3.2.0.4 and check if issue still persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Thomas's Avatar
    Topic Author
  • Thomas
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 0
Licenses:
JomSocial Active

Hello,

i have now 3.2.0.5 but this will also not work. Best regards Thomas

9 years 11 months ago
Licenses:

Hi, Thomas.

Did you changed login details?
I can't login to your backend... again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Thomas's Avatar
    Topic Author
  • Thomas
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 0
Licenses:
JomSocial Active

No, but have not activated the Account, but now you should log on.

Thanks best regards Thomas

9 years 11 months ago
Licenses:

Hi, Thomas.

Icons below gender chart shows average age of males and females, not number of user by gender.

I'll need access to database via PhPmyAdmin.
Please edit your first post and add credentials to Miscellaneous field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:

Hi, Thomas.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved