Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Trying to ubgrade using ijoomla install/upgrade and jomsocial upgrade hangs

11 years 1 week ago
Licenses:
JomSocial Expired

My boss tried to upgrade jomsocial using the ijoomla installer/upgrader and it hung up at this point in the picture below:



After he called me I also tried to run the upgrade as it is the only option we have at the moment, that is how I got the image.

Any thoughts?

11 years 1 week ago
Licenses:

Hi, Jon.

Please, remove all JomSocial related menu items and menus form Joomla! menus.
Also from trash.
And try again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Expired

I tried doing that, and it stops in the same place.

I even logged into myphpadmin to make sure there were no entries in the database and it was clean.

It appears that it may be a limitation with our hosting plan that is stopping the upgrade. Using Chrome inspector I get the following error:

Failed to load resource: the server responded with a status of 500 (Internal Server Error) rejoiceinternational.net/administrator/i...tabase&stage=upgrade


I checked with our host and to move up to a plan that would allow for the change would be expensive.

I may need to look at a different approach. Unless there is something else we can try.

11 years 1 week ago
Licenses:

Hi, Jon.

Please ask your hosting provider to check error logs and confirm if your current hosting limitation are issue source.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 5 days ago
Licenses:
JomSocial Expired

Got some information from my host. They discovered the following error.

<title>Error: 1062 Duplicate entry 'dbversion' for key 'PRIMARY' SQL=ALTER TABLE `d62dq_community_config` ADD PRIMARY KEY ( `name` )</title>


So it looks like there are duplicate database entry's.

So do I just remove one of them?

11 years 1 day ago
Licenses:

Hi, Jon.

Yes, make a safe copy of your database and delete duplicated entry.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:

Hi, Jon.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved