I'm installing the upgrade from the last stable version - not a RC version - in a development directory using a copy of my installation and the upgrade hangs at the preparing database step

I've deleted ALL jomsocial menus, uninstalled jomsocial and reinstalled it twice and it hangs at the same place each time I make it to socialarchitect.com/32upgrade/administra...er&task=prepdatabase and it stalls at Upgrading Database

I'd appreciate any help at all.

Thanks

Hi, Kimberley.

I assign developer to this thread.

thank you - I'm looking forward to upgrading!

Hi, Kimberlu.

Before developer take look at it, could you provide us with access to your database via PhpMyAdmin?
I have an idea... ;)

yes - thanks very much - i've edited my original ticket to include that login info

Hi Kimberley,

could you please install your jomsocial package again. and leave after that, don't click jomsocial menu at administrator, I will do it.

Regards,
Albert

done - and I updated the original ticket to include new login information etc

thank you

Hi Kimberley,

When I logged at administrator. there is a fatal errors. seem you forget to uninstall the plugins. could you please upload your jomsocial package/installer at tmp folder. sorry for this inconvenience

Regards,
Albert

ok - i've cleared out all the files, uploaded a current akeeba backup and uploaded/extracted the current jomsocial file into the tmp folder.

every single plugin with jomsocial in its name is uninstalled

jomsocial menu is uninstalled

trash is empty

new login info is going into the original ticket now. thanks for the help.

Hi Kimberley,

Your cpanel access detail is valid? please re-check it again. because i can't login by that detail.

Regards,
Albert

Hi Kimberley,

becuase I can't access your cpanel, please try this at your phpmyadmin:
1. browse table community_config
2. backup the data
3. delete any records with name = dbversion

after that back to administrator: components - jomsocial (it will installing process)

Let me know the result.

Regards,
Albert

Hi Albertus

I fixed the issue as outlined in the duplicate entry post. When I downloaded the latest package I had the exact same issue - and went to my isp for help as to why community_config has duplicate entries.

From my ISP

Maryanne (Technical Support)
there is no key so it allows duplicate entries. if they would simply define the name as a key, then this wouldn't happen

hope this helps.