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White Screen of Death / Corrupt Jomsocial after Upgrade to 3.1.1

10 years 2 months ago
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Hello, I have just updated a client site using the update 3.1.1. that Jomsocial said was critical to install. The update has completely taken out our site and left admin completely inaccessible. I have no idea where to begin troubleshooting and have no idea how to revert back to the original version. All of our community links are broken and we cannot access admin at all now. Please help me get my client's site back after this fatal upgrade attempt.

10 years 2 months ago
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Hi, Joe.

I need to access your site via FTP... but I can't do that with FTP credentials you provided us.
Please check them.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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10 years 2 months ago
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Hello Michal,

I've doublechecked the FTP and it should be correct. I am able to log in using the FTP credentials I provided. Can you try again?

Thanks again

10 years 2 months ago
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Hi, Joe.

No, I still can't.
Please edit your first post and check if credential is ok.
Or send me credentials to This email address is being protected from spambots. You need JavaScript enabled to view it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
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Hello, I have sent you the FTP info via email as well as created another FTP account and added it to the post details.

10 years 2 months ago
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Hi Michal,

Let me know if you were able to access our site backend via FTP. We would love help in getting our client site back up and running after the update issue. Any help is appreciated!

10 years 2 months ago
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Hi, Joe.

I can't connect to remote host.
Are you sure that host address is: www.bluehost.com ?
Or maybe I should connect with specific port? I connect vi 21 by default...

Connecting to FTP is crucial for debuging that issue as we can't reach backend.

If you can connect then go to installation main folder.
Change chmod (permissions) for file configuration.php from 444 to 666 (grant permission to write) -> save
Edit configuration.php and change "public $error_reporting = 'default';" to "public $error_reporting = 'maximum';
Save the file.
Again change permission from 666 to 444 -> Save

Go to backend and post error information here.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
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Error reporting has been turned on. Here is the message that appears. You can see this message if you go to www.sdpridefit.com .

Warning: include_once(/home1/pridefit/public_html/home/components/com_community/libraries/core.php): failed to open stream: No such file or directory in /home1/pridefit/public_html/home/plugins/system/jomsocialredirect/jomsocialredirect.php on line 34

Warning: include_once(): Failed opening '/home1/pridefit/public_html/home/components/com_community/libraries/core.php' for inclusion (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home1/pridefit/public_html/home/plugins/system/jomsocialredirect/jomsocialredirect.php on line 34

10 years 2 months ago
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I have entered a new FTP account to try. Please use Port 21.

10 years 2 months ago
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Hi, Joe.

Yes, new FTP login data works as gold :)

Fixed. Probably upgrade was interrupted for some reason and lots of files for backend and front end ware not unpacked on server.

Please check if it works also for you.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Joe
10 years 1 month ago
  • Joe's Avatar
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  • Joe
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Works wonderfully! Thanks for taking the time to dig into this. I really appreciate it!

Moderators: Piotr Garasiński
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