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Administration Panel issues after updating Joomla

11 years 2 months ago
Licenses:
JomSocial Expired

Hello
I was using JomSocial whith no issues but after Updating Joomla with version 3.3.2, when i try to open the JomSocial Administration Panel the site show a blank page.

I tried to update the jomsocial with the latest version but the setup Freeze after the "Update Configuration" step.

I found some errors in the php log during the update process that i am going attach to the topic

Attachments:
11 years 2 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Agostino Aurelio,
I have fixed the installation stacked issue. There was a problem with the JomSocial toolbar menu.
The menu name should be as it is otherwise it will stacked at that step (Create menu item).
I have renamed the menu and now the whole installation process is working fine.
But still the jomsocial admin showing blank.
In that case we need to know the error log again.
And we need to observe the error what is causing this.
Can you give us the access where we can monitor the error logs.
Your co-operation is highly expected.
Thanks

11 years 2 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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hi,

Follow this link www.jomsocial.com/forum/technical-issues...msocial-update#70695 for fixing the blank screen in admin panel

11 years 1 month ago
Licenses:
JomSocial Expired

Hi Asraf
Tomorrow i will open the FTP ports to the Xampp for Linux log folder.How to send to your credentials?
Now i am going to attach the Log Folder that I have downloaded 5 mins ago(maybe might be helpful)

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11 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Agostino,

You can provide the FTP on your first post (original post) edit it and fill the FTP info inside the FTP fields..

The error is :

[05-Mar-2014 16:49:33 Europe/Berlin] PHP Fatal error:  Call to undefined method CommunityModelGroups::getPendingGroups() in /opt/lampp/htdocs/administrator/components/com_community/community.php on line 192

have you tried this www.jomsocial.com/forum/technical-issues...msocial-update#70695 ? if still not working fine, we can fix this from FTP

11 years 1 month ago
Licenses:
JomSocial Expired

Hi Dimas

Yes I have tried to follow this link but the issue stil persisting.

Now i have created the credentials for you with rx(logs included) on the structure, rwx on the com_community folders.
If you need other kind of permissions, plese ask to me.

11 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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  • Thank you received: 0
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Hi,

The backend is working fine now.. please you check again

11 years 1 month ago
Licenses:
JomSocial Expired

Hi Dimas


Thank you for your suppor.Now it works :)
Have you followed your procedure to solve the issue?


Thank you again

Moderators: Piotr Garasiński
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