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After upgrade jomsocial 3.1.0.4 don't access in admin after login

11 years 2 months ago
  • onimaro's Avatar
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  • onimaro
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After upgrade jomsocial 3.1.0.4 don't access in admin after login
white page :)
For upgrade I have disintall old version and after I have install new version, the install it went into time out but after I get this problem :(

11 years 2 months ago
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Hi, onimaro.

Please check login credentials - I cant login to your backend.

- Instead of saying: 'it's not working', explain the problem in detail.
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11 years 2 months ago
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I have update login admin, bat the problem is that after this upgrade of jomsocial is not possible to access.
The strange thing is that in theory should not be installed now JomSocial

11 years 2 months ago
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Hi, onimaro.

I confirm. Then I need access to database (MyPHPadmin: user/database name/lpassword/link to panel) and access to your FTP (host/login/password).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
  • onimaro's Avatar
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  • onimaro
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I have update info for enter ftp and admin MyPHPadmin

I have restore my db before the upgrade jomsocial installation problem, bat don't working

11 years 2 months ago
Licenses:

Hi, onimaro.

The problem was that you had an incorrect path to temp directory.
I noticed that administrator/components/com_community and component/com_community ware missed.

Now you can log in to backed. Install Akeeba backup and make a safe copy. Remember to make a SAFE COPY before any installation.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: onimaro
11 years 2 months ago
  • onimaro's Avatar
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  • onimaro
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  • Posts: 256
  • Thank you received: 47
Licenses:
JomSocial Expired Socialize Expired

Thank thank thank ^__^

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