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not installed!!! I need support

11 years 2 months ago
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hello,
not installed jomsocial, had version 2.6 installed and deleted it months ago. I have now purchased new and I can install it.

in the plugins folder my joomla I see this even "zend lib" but I can not delete it.

help please!

Please, I need help! I deleted the subdomain where I was doing the testing project and I've set in www.luliq.com same key.

I've tried installing jomsocial another time but the same problem continues.

I want to change the domain of support because I deleted l.luliq. Now I only work with luliq.com

11 years 2 months ago
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Hi, david.

I saw that issue on your backend. Please provide us with working FTP credentials.
Please, edit your first post and add FTP login data in corresponding fields.
DON NOT add them openly - for security reasons - in your post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
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Hi Michal

ok, FTP credentials are written en first post.

11 years 2 months ago
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please support :(

11 years 2 months ago
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Hi, david.

Please check FTP credentials as they don't work form me.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
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Hi Michal,

I think they are now correct.

sorry.

11 years 2 months ago
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Hi, david.

For some reason I don't see your topic in my pending support list. This causes response and support delays. We're sorry.

Please hold on, in next 3 hours I'll check ftp access and I'll let you know.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
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Hi, david.

Good news :) It's done and JomSocial is working in current version.

Some tables was messed up in database. So I need to delete them, change some entries.

Please check if it working for you and we're really sorry that it takes so long.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: david
11 years 2 months ago
  • david's Avatar
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Hi Michal,



and actually works!! thank you!!

there is a problem with the order of the cover and the profile photo. I send picture.

Attachments:
11 years 2 months ago
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Hi, david.

Please, open new thread for that issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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