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Upgrade hangs at "Installing ajax ai plugin"

10 years 2 months ago
  • Gernot's Avatar
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  • Gernot
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Like many other people here in the forum, we're trying to upgrade JS from 2.8.4. to 3.0.5.3 - in order to get to 3.1.0.4
(NB your upgrades are extraordinarily complex. not very customer friendly)

However the upgrade gets stuck on the 2nd screen when "installing ajax ai plugin" and I have read quite a few posts about this. Unfortunately NONE of the posts explains what your support staff have done to solve the issue. So reading all these posts was a waste of time.

We have changed all required settings so all values on the first page are green

I have disabled https for the development site to avoid this pitfall, however the situation has not changed.

I would appreciate a description what needs to be done to overcome this, as we are also planning to upgrade the live environment. I do not want someone fiddling around on the server, but know what needs to be done, as we have to upgrade other clients' websites.

10 years 2 months ago
Licenses:

Hi, Gernot.

You have "502 Bad Gateway" error during installation...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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10 years 2 months ago
  • Gernot's Avatar
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Hi Michal
Thanks for your prompt response.

We're running on a NGINX server and I looked into the server's error log:

2014/02/11 14:43:12 [alert] 3324#0: failed to register channel handler while initializing push module worker (1: Operation not permitted)
2014/02/11 14:43:12 [alert] 3325#0: epoll_ctl(1, 0) failed (1: Operation not permitted)
2014/02/11 14:43:12 [alert] 3325#0: failed to register channel handler while initializing push module worker (1: Operation not permitted)
2014/02/11 14:43:12 [alert] 3319#0: cache manager process 3324 exited with fatal code 2 and cannot be respawned

However we haven't had any problems with any other component, neither with the latest JS install - so it must be a new issue.
Is there a way to upgrade JS and skip the step in question?

10 years 2 months ago
Licenses:

Hi, Gernot.

I'll ask our developers for advise.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
Licenses:

Hi, Gernot.

In case like these:

In PACKAGE-> admin -> installer -> unpack.thml replace

url: 'index.php?option=com_community&view=installer&task=ajax_unpack&filename=ai_plugins',

with

url: 'index.php?option=com_community&view=installer&task=ajax_unpack&filename=azrul',

This will force azrul plugin to be installed instead ai_plugins

Once installation is done, install ai_plugins manually.

Upgrade is don but now you must install ai_plugins.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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