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Cannot upgrade to new version

10 years 3 months ago
  • syed's Avatar
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  • syed
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Licenses:
JomSocial Expired

Hi,

My subscription expires tomorrow and I am trying to upgrade my jomsocial to a new version.
But it comes with an error saying "this license is invalid".

Can anyone help me upgrade it?
Also I have made some changes to the jomsocial template would it remain the same after upgrade or will it delete all my changes?

Best Regards,
Syed

10 years 3 months ago
Licenses:

Hi, syed

syed wrote: My subscription expires tomorrow and I am trying to upgrade my jomsocial to a new version.
But it comes with an error saying "this license is invalid".


Try to download package file here: www.jomsocial.com/component/digistore/licenses
If you download it just install via Joomla! installer.

If problem persist please post a message in "Billing Issues".

syed wrote: Hi,
Also I have made some changes to the jomsocial template would it remain the same after upgrade or will it delete all my changes?


Did you used override or modify files directly?

If you used overrides nothing should be overwritten.

If not, make a copy of modified fields. After upgrade change overwritten files (by original ones from package) names (e.g adding "-old" to extension) . Then copy your modified files. Check if everything works correctly. If not restore original files and modify template using override: documentation.jomsocial.com/wiki/Customizing_Template


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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