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can not upgrade says license expired when it's not

10 years 3 months ago
  • m's Avatar
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  • m
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Licenses:
JomSocial Expired

Tried to upgrade today from
3.0.5.3 to 3.1.0.1

via the upgrade option within jomsocial and got the following warning.

This license is invalid. Please contact us for more information!


Please advise

10 years 3 months ago
  • Chris's Avatar
  • Chris
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Hi there.

Could you make sure that your actuall domain is on you "my account page" as supported domain?

10 years 3 months ago
  • m's Avatar
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  • m
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Licenses:
JomSocial Expired

it sure is

10 years 3 months ago
  • Chris's Avatar
  • Chris
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Licenses:

Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

10 years 3 months ago
  • Ricardo's Avatar
  • Ricardo
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Licenses:

Hi,

I updated the domain name registered on our system from eftUniverse.com to eftuniverse.com and it's working fine now. Actually I updated JomSocial on your site using the installer. Now you will noticed a lot of changes on backend/frontend since it's a new version and you were using a very old version.

Also, I noticed today your license expires. My suggestion is to consider renew it to keep receiving update and VIP support.

Best regards,

Moderators: Piotr Garasiński
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