Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Missing menu from admin components

10 years 4 months ago
  • Anthony's Avatar
    Topic Author
  • Anthony
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi

Since upgrading Jomsocial, the menu item in my component list has disappeared for some reason. I have also gone into extension manager and searched for jomsocial and only the plugins and modules are listing.

It seems according to my toolbar that there is an update for my version of Jomsocial but because the component isn't listed in my extension manager I am unable to uninstall it and the link on my toolbar doesn't do anything at all.

Any ideas?

Thanks and Regards

Anthony

10 years 4 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Hi Anthony.

Could you check if the details to phpmyadmin are correct?

10 years 4 months ago
  • Anthony's Avatar
    Topic Author
  • Anthony
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Chris

I have just logged into my cpanel with the details I sent you…

Are you having trouble accessing?

10 years 4 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Unfortunately yes, I got message that login is not correct.

10 years 4 months ago
  • Anthony's Avatar
    Topic Author
  • Anthony
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Expired

Can I send a private message Chris?

10 years 4 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Hi Anthony.

Sure, send it on our community page.

10 years 3 months ago
  • Anthony's Avatar
    Topic Author
  • Anthony
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Chris

I have checked and checked again and I can login without a problem. In the 'misc' section I have put the details for the C Panel, is this the section that you have attempted to login with?

10 years 3 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Hi Anthony.

Please try to download latest package of JomSocial 3.1.0.4 from your account page, and then try to reinstall JomSocial.

10 years 3 months ago
  • Anthony's Avatar
    Topic Author
  • Anthony
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Chris

Thanks, I will try this. However the software isn't showing in my extension manager to install...so am I able to just install over the top?

Ant

10 years 3 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Sure, you can simply override your actuall instance of JomSocial, you can install it with iJoomla installer for instance..

10 years 3 months ago
  • Anthony's Avatar
    Topic Author
  • Anthony
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Expired

Thanks Chris, that's done the trick :)

10 years 3 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Great, then let me close and mark this thread as solved , have a great day! and if you need our further help, please feel free to create a new thread.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW