I also cannot find "Directory Permissions" page.

I tried again and choose "com_community_pro_3.1.0.1.zip" file. Is it the correct file?

3)click on "browse" and pick file "com_community"

It shows the same problem and not able to install and show the same message below:

An error has occurred.
0 SQL=LOCK TABLES `zxh9y_menu` WRITE

Can you just help one more time? Otherwise it will take you a lot of time and also mine. I have to ask a lots of questions.

One more time, do I need to upload the while file to my server?

Do I need to upload the whole file (UNZIP-FIRST-JomSocial Professiona) to my server?

hi linda. first you'll have to update your supported domain into my account page here > www.jomsocial.com/component/digistore/licenses and then follow my steps.

Hi Chris,

I have added since I bought otherwise you could not install yesterday.

What I need is to install jomsocial 3.

I tried a few times and cannot install.

You mentioned to click on "browse" and pick file "com_community"

I have tried it but it does not work.

I looked at documentation.jomsocial.com/wiki/Installation

It shows and I also tried and I cannot choose the file as if I upzip it and then that file is fold and cannot be choose.

click on "browse" and pick file "iJoomla-Installer-Updater"

You have the admin login info and also the ftp info.

Can you please check. What is the problem?

I mentioned I have tried a few times and it does not work.

Please try from yourself?

I have supported domain into my account page and you can look at it.

Please try from your side. Thanks.

What is documentation.jomsocial.com/wiki/Installation ?

Those steps are different according what you gave me.

Have you found the problem?

I am waiting here in the office. Please help to check and get back to me.

Thanks a lot.

hi linda.

Could you provide us with some database access?

where can I send?

If I post here it is public and everyone can see, right?

When I post the message and I provided the login and database info. Please check. If you cannot find and I can send again. Just let me know where I can send. I do to want these info on public.

Thanks.

I have sent you a private message with those info. Please check your inbox.

hi linda.

This issue seems to be caused by your server, you get this error " SQL=LOCK TABLES `zxh9y_menu` WRITE " since it seems that your user don't have rights to "lock table". You can ask your hosting provider to change this for you.