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500 Error when clicking on "my account"

10 years 4 months ago
Licenses:
JomSocial Active

Hi,
When I click on "My account" I get an Error 500 - internal server error page.
screencast.com/t/RUOHraIZE9N

Hostgator says there are no errors on the server. Can you help?

10 years 4 months ago
Licenses:
JomSocial Active

Seems to happen only with my admin account provided. had someone else login and then click "my account' and they had no problem.

10 years 4 months ago
Licenses:
JomSocial Active

And now it seems to have self corrected. Any idea why this happened?

10 years 4 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hello Peter

Sorry for slow response but our support is very limited during weekend days
It could happen that you had some incompatible application published on that profile, and once you disabled it, it started working.

- Don't say feature not working. Instead, explain what you tried and what was the outcome.
- When you think you found the bug, try to replicate it on a fresh Joomla.
- When looking for support always provide temporary Super Administrative access to your site. We will ask for it anyway.
- Help yourself and read documentation which can give you answers to almost all questions you may have
Moderators: Piotr Garasiński
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