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Can't select media (video) for lesson???

7 years 7 months ago
JomSocial Expired GURU Expired


I have uploaded media that is on a remote server into the media library. I can preview the media and it looks great. When I go to the lesson I have created and try to apply the media I can see the link but when I try to click on it nothing happens.

1 Go to a lesson.
2 Try to add any video media that is not the standard demo installed video media.

RESULT - I can't add video media to lessons.
EXPECTED RESULT - I should be able to add video media to lessons.
BROWSER - I have tested in Chrome and Safari.

As a side note, I was setting this up yesterday and successfully added this video media for the first lesson. I have not changed anything from yesterday so I am really confused why it stopped working? You can see the the first lesson working on the site.

thank you.

7 years 7 months ago
JomSocial Expired GURU Expired

Does anyone know anything?

7 years 7 months ago
JomSocial Expired GURU Expired

So a little more info, in trying to solve this myself I have discovered that it is only happening for video media that I want to embed.

7 years 7 months ago

Hi, Jason.

Your issue is caused by subtitle you gave it.
Take a look:

Tips on Grips:

- Always keep your grips firm with firm grips on lapels
- Keep your fingers and thumbs outside of the opponents sleeves to avoid finger breaks
- Keep a firm wrist to avoid wrist sprains

Subtitle needs to be a one-liner e.g: Tips on Grips. More lines in this fields will cause js script issue.
If you want to add more text - choose combination of media and text directly in lesson.

It has nothing to do with embed videos... but anyway, you need to configure source as videos will not play under your domain (instead video is a notice)... but that's different issue not related with Guru ;)

Do a simple test: edit one of your videos in media library and edit Subtitle field by leaving only one text line e.g "Tips on Grips". Now try to add this video. I tested it and works 100%.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jason
7 years 7 months ago
JomSocial Expired GURU Expired

AWESOME! That's exactly the issue:

If there is a subtitle that is longer than one line it creates a javascript error that will not allow you to add the media.

So simple. Thank you for the incredible support!


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