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Guru Students Can't Access Free Course

8 years 11 months ago
Licenses:
JomSocial Expired GURU Expired iSEO Expired Socialize Expired

ISSUE SUMMARY:

I created a new social media course that is FREE, and every time the checkout, pay $0, they go back to the course page and they do not access and are asked to select a subscription plan

STEPS TO REPLICATE:
1. Login with any none admin account (sample in notes for support team)
2. go to TEAM TRAINING
3. Order Social Media Makeover
4. Checkout
5. Dumps back to main screen
6. Click on one of the course trainings.
7. It asks you to select a subscription plan.
RESULT

Loops and never lets anyone access the course.

EXPECTED RESULT

Member should have access to the course.


Attachment ScreenShot2015-07-01at12.04.24PM.png not found



Attachment ScreenShot2015-07-01at12.04.04PM.png not found


BROWSER

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Attachments:
8 years 11 months ago
Licenses:

Hi, Miguel.

This user already enrolled to this course:
prntscr.com/7nuhzq
prntscr.com/7nui5k

To test your issue I need an user account that hasn't enrolled to any course yet.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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