I bought Guru Pro from JomSocial.com and not from iJoomla.com
Can I get access to the iJoomla Support Forum and VIP Support even though I bought the product from here?
It seems that I am the only one posting on this JomSocial.com Guru Support Forum.
From now you can post your GURU issue inside the Jomsocial forum.
This is very counter-intuitive since I am the only posting on this and, apparently, I am the only one who bought Guru Pro from the Jomsocial site. If I had known that this would limit my access to the ijoomla forum, I would have purchased my Guru from the ijoomla site instead.
From now you cant, I am sorry.. but we will talk this matter with Merav maybe we can change this behavior :)
Thank you. If you can resolve this internally, it may be helpful because I would like to be able to access the forum in iJoomla instead of reposting questions that may already be answered or asked by another user in that forum.
Yes, I also agree with you, as new customer maybe it will be confuse you cant see the previous / solved issue :)
I look forward to your escalation as I would like access to the iJoomla Forum Support.
Let me know when you have a resolution.
Is it possible for me to refund from my payment of Guru in JomSocial and I can purchase the Guru at the iJoomla instead?
I am finding it very frustrating at best seeking support on Guru on this forum and it definitely feels like I am the only one using this.
I will continue to post questions here but it will be counter-productive for us both since I strongly believe that all my questions will be resolved better in the larger iJoomla Guru support forum.
Hi Jomsocial Newbie,
I have been following your post and i can see the situation that you are in with Guru, please give me a few days to discuss this with our Management team to see how we can resolve this for you.