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Sending emails from events and groups does not work.

6 years 4 months ago
  • Jan's Avatar
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  • Jan
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Hello,
Sending emails from events and groups does not work. Everything seems to work. JomSocial reports that it has sent emails, but emails do not arrive.
Please check attached file.
Can you help me?
Thank you.
Jan

Attachments:
6 years 4 months ago
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HI, Jan.

Thank you for contacting us.
If emails are in queue, marked as sent, if you receive notifications - it means that issue is on receiver side. This may be caused by spam filer at recipients email box, maybe your SMTP IP is blacklisted... Check your SMTP by testing on this site: www.mail-tester.com/

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6 years 4 months ago
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Hi,
I think the problem is not in the spam filter, because all other notifications from the same address are sent correct to the email.
Emails are not even in mail queue. but only the bulk emails sent by the administrator from the event or group.
Maybe I have bad settings?
Thank you for your support.
Jan

6 years 4 months ago
Licenses:

Ahoj Jan.

Hmm, email are sent... but from few group members only to one: prntscr.com/hithif
I'll ask our developer to investigate this further.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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6 years 4 months ago
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ok Thank you, I waiting.

6 years 4 months ago
  • Jan's Avatar
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Hello,
any news?
Thanks
Jan

6 years 4 months ago
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Ahoj Jan.

I had to provide additional explanation to developer as I wasn't able to replicate this at the first place.
He'll be back on investigation ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 4 months ago
Licenses:

Ahoj Jan.

Please, check now. I have info from our developer that this was a bug and was fixed on your site.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jan
6 years 4 months ago
  • Jan's Avatar
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  • Jan
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Perfect,
works great
Thank you :)

6 years 4 months ago
Licenses:

Ahoj Jan.

Great to hear that.
Cheers! :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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