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Group cannot be opened

9 years 5 months ago
  • Jan's Avatar
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  • Jan
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If I try to open Group with ID 64 from the list of all groups in frontend, an error appears.

domain.com/index.php?option=com_community&view=groups&task=viewgroup&groupid=64&Itemid=186

for all other groups, it is working. Can you please help us to find the problem?

Thanks

9 years 5 months ago
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Hi, Jan.

Looks like server error.
Please, contact with your hosting provider and ask for server error log for 18-19.12.2015.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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9 years 5 months ago
  • Jan's Avatar
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I did not find anything in the logs but I detected something.
If you open index.php?option=com_community&view=groups&task=viewmembers&groupid=64&Itemid=186

it is working. All the other tabs are working as well. The only page which is not working is task=viewgroup. Group with id 64 is the only one where this error occurs. Other groups are working fine.

How can we fix this group?

9 years 5 months ago
Licenses:

Hi, Jan.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
  • Dimas's Avatar
  • Dimas
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Hi Jan,

Would you mind provide me FTP and phpmyadmin access, please? this issue can be caused by old bulletin parameter, need inspect this issue further.

thank you

9 years 5 months ago
  • Jan's Avatar
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  • Jan
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  • Posts: 34
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access provided in first post.
thanks!

9 years 5 months ago
  • Dimas's Avatar
  • Dimas
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Hi Jan,

I just fix this, this issue caused by the message of bulletin was empty, not sure why, but by default this is forbidden..

thank you!

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