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Multiple Emails Being Sent

9 years 9 months ago
  • Jon's Avatar
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  • Jon
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ISSUE SUMMARY:

Hi our users are getting realy upset thinking we are spamming? Everytime a post is made or any actions in the big groups they are getting sent 6-9 of the same emails.


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

9 years 9 months ago
Licenses:

Hi, Jon.

Please, read this: www.jomsocial.com/forum/technical-issues...ails-to-users#140946

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
  • Jon's Avatar
    Topic Author
  • Jon
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  • Posts: 1
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Expired Socialize Active

I really cant take screen shots? I have emails that i can send you that get sent every time someone posts in the groups they get the email notification 6-8 emails at one time its the same email.

you can replicate only if your email gets sent to you to see it if not i can forward to you and show you

9 years 9 months ago
  • Jon's Avatar
    Topic Author
  • Jon
  • Offline
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Expired Socialize Active

The website people lokked for hours on this and charged a few hundred dollars to resolve and then siad this is a issue with the jomsocial software

9 years 9 months ago
Licenses:

Hi, Jon.

Did you read post I linked above?
Did you checked your settings like it was asked in linked post?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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