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Cant create a group. "Create" button does nothing

10 years 1 week ago
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10 years 1 week ago
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Hi Eric,

seem your issue has been resolved? I mark this topic at resolved

Regards

9 years 11 months ago
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actually no its not.
I was able to create ONE group. But for some reason, the problem has come up again.
Can you please log into the front end of my site and try this?

I dont know what stopped it from working. I havent made any changes to the Jomsocial component. Im busy working on OTHER parts of the site

Each time i click the CREATE button after filling in the group info, nothing happens.

If i click CANCEL, that button works just fine. CREATE- does nothing

9 years 11 months ago
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Hi Eric,

I can create new group. but I saw your daily limit configuration, Limit Number of New Groups = 2 / daily.
please make sure you aware with that configuration.



Regards

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9 years 11 months ago
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does that configuration setting also account for the ADMINISTRATIVE user?

When creating a group i have a problem and it seems to be with a JAVASCRIPT interruption.
I have this problem appearing when i click the little button at the top RIGHT of a group COVER image
its that button that looks like a GEAR if you want to DELETE the group or even just change the COVER image.

I noticed when scrolling over that GEAR from the front end, the url wants to go to a JAVASCRIPT page and open the admin menu for that group.

The same function is taking place (Javascript) when you click the CREATE button


Go back into the site and try hitting that GEAR on a present group. No need to click anything in the menu that appears but youll notice the menu doesnt appear every time. Its like theres a Javascript conflict appearing in the Jomsocial pages.

I CAN get it to work properly but i need to refresh the page either once or twice which means something is loading ahead of something else. A Plugin perhaps that needs to load FIRST?

9 years 11 months ago
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Hi Eric,

that configuration setting for all user levels.
about javasricpt issue, I cant reproduce it at your site. seem that issue only happen locally at your side. could you please try it at other browser? it can be from browser extensions/addons it self.

let me know the result.

Regards

9 years 11 months ago
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Albertus wrote: Hi Eric,

that configuration setting for all user levels.
about javasricpt issue, I cant reproduce it at your site. seem that issue only happen locally at your side. could you please try it at other browser? it can be from browser extensions/addons it self.

let me know the result.

Regards


Albertus
You said you can reproduce it in my website, If that is the case, then why would you think its sometihng in MY browser?

You arent using my website with my browser

9 years 11 months ago
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Hi Eric,

I mean I cannot reproduce it. I tried in many times, but still cant.



I assign this topic to other support staff, let see the result.

Regards

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9 years 11 months ago
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Hi, Guys.

I get: Error displaying the error page: Application Instantiation Error: Could not connect to MySQL.

prntscr.com/74ah6y


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
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Michal, two things

1) Please do no use someone elses thread to for your Jomsocial issues. If the discussion continued, id keep checking back thinking there was some resolution to my own issue. Using someone elses thread does NOT help.

2) the issue you are having has nothing to do with Jomsocial. Do a google search and youll see what the 4 causes of this issue can be.
3) Doing an extensive google search will show you what the 5th cause can be and that is "Because your server isnt fully compatable to run Jomsocial or Joomla 3"

9 years 11 months ago
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Hi, Guys.

Hahahaa :) I'm JomSocial support member :D
Albertus wrote:

I assign this topic to other support staff, let see the result.


So I checked your site. That wasn't my issue but issue I had on your site :D
Please, check my printscree again: prntscr.com/74d7aw
This is for your site backend.

When I tried on frontend, after clicking "Create" button I saw create group form. But after a clicking "Save":
prntscr.com/74d8gc


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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