Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Total number of replies incorrect

10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,

I noticed some group discussions has an incorrect number of replies.
I have some discussions with more than 60 replies, but when I see the list at the group page, it shows 0 replies.
How can I fix it? Is there some sql query to fix the correct number of replies?

Regards
Fernando

10 years 11 months ago
Licenses:

Hi, Fernando.

Please, be more specific. Which discussion in which group shows wrong number of replies?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

To inform the group and the discussions with problem, I really need to you (JS Support) changes the domain support at my account from lesbianlove.com.br to bdsmlovers.com.br.
I made some mistakes and now I can't change it anymore.

Regards
Fernando

10 years 11 months ago
Licenses:

Hi, Fernando.

I apologize for late response... it was weekend ;)
If you want to change domain you'll need to have a valid reason for change...
Please post in Billing Section of Support Forum: www.jomsocial.com/forum/billing-issues

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

I already did it.
Now I have to wait the support changes my domain to get support.

10 years 11 months ago
Licenses:

Hi, Fernando.

Ok, I mark this thread as pending Customer so it will be gone from my pending list.
If domain change will be done - please update this thread with information and change status to Pending Support so it will reappear on my list.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

One of the groups with this problem is ID 3 and the discussions are ID's 193, 129, 114

10 years 11 months ago
Licenses:

Hi, Fernando.

Does it apply to lesbianlove.com.br ?
Domain change was no applied yet... so no other domain could be supported.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

I just changed the domain in the first message.

10 years 11 months ago
Licenses:

Hi, Fernando.

You're using outdated and unsupported version of JomSocial -> 2.8.4.2
In order to receive support please upgrade to current version of JomSocial -> 3.2.0.7

Please read our support policy: www.jomsocial.com/support

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

You gotta be kidding me!!!!!!!!!

10 years 11 months ago
  • Paul's Avatar
  • Paul
  • Visitor
  • Thank you received: 0
Licenses:

Hi Fernando,

We only support one site per licence www.jomsocial.com/pricing and the domain was changed by us as you said you had made an error but now we find that after supporting the other site for some time this is a totally different site (a second site) We are happy to support the second domain as it was our mistake that it was changed. However, regardless of this we no longer support versions this old and it would need to be upgraded,

If you would like us to restore the previous domain we were supporting please let me know or here is a link to our wiki for upgrading from 2.8.4

documentation.jomsocial.com/wiki/Upgrade..._3.0.x_on_Joomla_2.5
documentation.jomsocial.com/wiki/Upgrade...al_3.0.x_on_Joomla_3

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved