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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

problems include debates in the groups

11 years 3 weeks ago
  • Paulo's Avatar
    Topic Author
  • Paulo
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  • Fresh Boarder
  • Posts: 73
  • Thank you received: 3
Licenses:
JomSocial Active Socialize Expired

Hi,
I am having problems include debates in the groups. After entering the debate, the update time of page is too long. How to solve this?

11 years 3 weeks ago
Licenses:

Hi, Paulo.

You have chat on the bottom of page that tries to connect to 69.64.32.120:9998
Could you disable it?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 3 weeks ago
  • Paulo's Avatar
    Topic Author
  • Paulo
  • Offline
  • Fresh Boarder
  • Posts: 73
  • Thank you received: 3
Licenses:
JomSocial Active Socialize Expired

Hi Michal,

The chat is now disabled.

11 years 3 weeks ago
Licenses:

Hi, Paulo.

I checked it again and it seems that now discussion is created much faster. Before chat was enabled it took about 4 minutes to save and reload page now it is few seconds.
Did you also noticed difference?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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