I confirm

weird, this is not coming from Jomsocial, I am sure its coming from 3rd party plugin.. for further test I suggest you install Jomsocial on new joomla installation, it should be fine, and we will know the further there..

The problem has been reported before installation of third-party components. This is the third post for help in the forum and its third issue to which it avoids to give me help. I pay to support; there is real support or not? you can't avoid problems

Can you help me to install another clear joomla and jomsocial installation on your server, please? you can add new folder on your server, I will debug it..

Sorry for taking debug this issue too long, because I already debug everything on our code and all fine.. actually I wanna disable the 3rd party plugin on your site, but its too much, so better we test in on new clean installation.

thank you!

I can not reinstall JomSocial clean on my server because we have already uploaded more than 100 groups and I can not put back again...

I mean clean new install, on new folder eg. yoursite.com/newJomsocialTest, please you help me with that..

I can have the contact email of a manager to contact him in private.
Thank you

Hi Giuseppe,

I am sorry for delay answer..Our Support manager said we need to check this issue on newest installation on your server first or I download your all data on my local and try on my local for testing you issue

Well, I need cPanel access to inspect this issue further... we will debug it by ourself..

thank you