ISSUE SUMMARY:
When someone comments on Event Activity an email notification should go out as that is ticked in preferences.
However, this notification is 'blocked' in the mail queue and we don't know why?
Also, the message content is blank, as seen in the mail queue.

I previously reported this issue
www.jomsocial.com/forum/events/20372-eve...ments-box-not#103221

But I thought I tested this on the Beta JS4 site and it was fine, so I don't know what has happened?

STEPS TO REPLICATE:
1 Create an event
2 Y posts a comment on it
3 Z comments on Y's post

RESULT email created to tell Y that Z commented is blank, and is blocked
EXPECTED RESULT email should given notification of comment, and shouldn't be blocked
BROWSER

Hi, Susan.

I've tested it on JomSocial 4.0.8 and text is shown on email queue: prntscr.com/7knsz3 and in email: prntscr.com/7knt7w
Please, upgrade to latest version and check again.

If email in queue is marked as "blocked" this means it was generated but not send as user or system settings blocked it. This may be caused by user email/notification settings done in Frontend -> Profile -> Preferences -> Email & Notifications or by system settings done in Backend -> Components -> JomSocial -> Configuration -> Privacy -> Default User Email & Notifications. You may reset user settings for this by hitting this button: prntscr.com/7knu17

A) The problem is with the replies to comments on Event wall posts/streams

1) Clare creates event 'Clare's birthday party'
2) Catherine posts on the event wall (Event Admin Clare and other attendee Clarissa get notifications)
3) Clarissa comments on Catherine's post (Catherine gets notifications but not Clare. I think Clare should too)
4) Catherine replies to the comment (no-one gets notifications......bug. I would expect Clarissa to definitely get notification, and I think Clare should too)

Result:
- notification for 4) can be seen in mail queue but is blank
- notification for 4) is blocked in mail queue
- notification for 4) is not appearing in 'global notifications' for Clarissa
- this is even though Clarissa has all notifications selected, so an email and site notification should have been received

NB When the Event Owner replies to the Comment this does generate a notification that isn't blank, but when other people do the notification is blank.

B) In Group Events comments on posts AND replies to those comments are not triggering notifications.

1) Clare creates group event 'September Coffee'
2) Clarissa posts on the event wall (Event Admin Clare get notification and other attendee)
3) Catherine comments on Clarissa's post (no-one gets notifications......bug)
4) Clare replies to Catherine's comment (no-one gets notifications......bug)
5) Clarissa replies to the comment (no-one gets notifications......bug)

Notifications for 3) 4) 5) are not generated at all.

C) Language
The notification titles are unhelpful in their content, and could be in better English...... Sometimes they don't mention which Event it is at all. This is particularly annoying for the email notifications, when the user sees a comment but not which event!

a) Someone posts on the event wall. Notification says 'Catherine Pritchard posted in the Clare's birthday party event.' This is not good English. It would be better to say 'Catherine Pritchard posted in 'Clare's birthday party', and that uses less words too.

b) Someone comments on the wall post.
i)Email and site notification title is 'Clarissa Titan commented on your event stream'.
- This is not helpful as it doesn't say which event! It would be better for email title to say 'Clarissa Titan commented on your post in 'Clare's birthday party' '
ii) Email message content says 'Clarissa Titan just posted a comment in your event wall. Message: XYZ '
- But the person receiving this did not create the Event, so it is not their Event wall, so that content is confusing.
- (and you can't comment 'in' an Event Wall anyway, it is 'on' an Event Wall!)
- And the event name is not given here either.
Therefore, it would be better to say "'Clarissa Titan commented on your post to 'Clare's birthday party': XYZ'
(NB you do not need to include the word 'Message' - it wastes space)

c) Someone replies to the comment. Notification title (seen in mail queue) says 'Catherine Pritchard replied to your stream comment'
Like before, it would be better to say 'Catherine Pritchard replied to your comment in 'Clare's birthday party' ', as that names the event.

=========> i.e. I think you have to include the event name in the email notification title and content for all event communications. Otherwise user receives comments but doesn't know which event.

(NB Also, I think it would be better not to say "Hi First Name Lastname" at all as a greeting. In many countries it is rude and not good English to address someone 'Hi Firstname Lastname'. (But Firstname Lastname is often what they will have as their name in Jomsocial). It would be better to have 'Hi' or no greeting at all. To save space I would not even have Hi - it wastes space on Mobile.

Thanks a lot!

Hi, Susan.

I tested on JomSocial 4.0.9:

Here it's how posts look like on event wall:
prntscr.com/7vlmbh

And here how in email queue:
prntscr.com/7vllmf

Here are emails:
prntscr.com/7vlnga
prntscr.com/7vlnn3

Emails could be blocked by user email and notification preferences available on frontend.

It seems that you do your tests on outdated JomSocial. On what version you're testing?

However new B issue could be replicated on my test site. No email notification appear on email queue.
I'll report this to our developers.
And language issues and suggestions as well.

Any news on B?

Thanks

Hi, Susan.

Just like in previous thread - I post fixes when they are ready.

Hi,

now I am using 4.0.9 I have re-tested this issue and found that A) is still occurring as well as B). B) you were working on but you thought A) was ok.

A) The problem is with the Replies to comments on Event wall posts/streams

I am editing the first post with a link to an event where you can see the comments and replies and you can look in the mail queue.....

Clarissa created event
Bobby posts on Event wall - email notification to Clarissa fine and shows in global notifications
Clarissa comments on post - email notification fine but no notification in global notifications
Bobby replies to comment - blank email is generated to Clarissa and no notification in global notifications....
Catherine also comments - notification goes to Bobby in email and global notifications but no email is generated to Clarissa and she has no notification in global notifications....

-->Clarissa commented so she should be told about Bobby and Catherine's replies
--> And Event Owner should get notifications of every post, comment and reply on her event wall please.....

Thanks a lot

Hi, Susan.

I already reported those issues to our developers, regarding version 4.0.9.
It's still in queue...

I think that you did not think A) was a bug, so I wanted to make sure that is in the queue too, as it is a bug. :-)

Surely 4.1 should only be released in a stable version when all your Confirmed Bugs are fixed? I saw the Beta is ready.....but I really hope that 4.1 will not be released properly with bugs that were logged for previous versions.....?

I am taking a holiday for 2 weeks and will not be doing beta testing.....! I hope someone else will try everything out in groups as events!!

Thanks

Hi, Susan.

I reported: "No email notifications for group event wall comments/posts"

I can't replicate A as you could see on my previous post. So It's rather your site specific issue... maybe caused by your customizations?
I can't replicate it on my test site - this it can't be a bug.
You may do a simple test.
Install fresh Joomla! and JomSocial, then test this feature again.

Hi, Susan.

Please, make safe copy of this file:
ROOT/components/com_community/controllers/system.php


Then replace original with patched file from package.

This is slightly improved but not 100% fixed.

Comments by the person who first posted in the event are blank and blocked

The problem is occurring in A and B - personal and group events.
A) Clarissa posts in a personal Event - notification email is OK.
Catherine comments on the post - notification email is OK.
Clarissa comments - notification email is BLANK in mail queue and BLOCKED
Catherine comments - notification email is OK.
Clarissa - notification email is BLANK in mail queue and BLOCKED


B) in a GROUP event created by Emma

Catherine posts - notification email is OK.
Emma comments - notification email is OK.
Catherine comments - notification email is BLANK in mail queue and BLOCKED
Emma comments - notification email is OK.
Clarissa comments - notification email is OK.
Catherine comments - notification email is BLANKin mail queue and BLOCKED

I cannot see a reason why comments by the person who first posted in the event are blank and blocked.

This is NOT due to the user's privacy settings. It is to do with who writes the comment.

Thanks

Hi, Susan.

Thank you. I confirm your results.
I report it back to our developers.

Hi, Susan.

Please, do a safe copy of those files (one seems to be new):

ROOT/administrator/components/com_community/default.ini
ROOT/components/com_community/templates/jomsocial/layouts/email.event.activityreply.html.php

Then replace originals with patched files from package.