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Event Notification not showing up as red number

9 years 11 months ago
  • Susan's Avatar
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ISSUE SUMMARY:
If you create an event and then Invite friends, the notification doesn't trigger a red number to appear on Global notifications. (however, if you open the Notifications pop up then there is an invitation to the event there)

If you create a group event and invite everyone in the group, then the red notification does show up. That is working correctly.


STEPS TO REPLICATE:
1
2
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RESULT
EXPECTED RESULT
BROWSER

9 years 11 months ago
  • Dimas's Avatar
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Hi Susan,

I just checked it and seems working fine.. if still happens on your end please provide me the screencast video

thank you

9 years 11 months ago
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I have tested this again and it is still not working. User 1 Clarissa creates event and invites User 2 Catherine. User 2 Catherine receives Email notification, and a notification appears IN the notifications pop up box.

However, a red number does not appear on the globe to indicate there is a new notification

I have tested this multiple times with different users. I have tried to attach a video, but it is too big and won't attach

9 years 11 months ago
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Hi Susan,

Would you upload the video to youtube or dropbox please?

thank you

9 years 10 months ago
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How do we share this with you privately? Alternatively we have given you a login and you can see for yourself the problem. Further extensive testing confirms the problem still exists.

9 years 10 months ago
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hi Susan,

Please you put the video under Miscellaneous field, edit your first topic first.

And yes, please you provide me the sample login for testing it

thank you

9 years 10 months ago
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I have edited the first post and given you two users on our dev site for you to test inviting someone to an event and seeing that the other person does not get a red number on their global notifications icon to indicate the event invitation. You can create a new event yourself on this site.

9 years 10 months ago
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Hi Susan,

I see, this is socialize toolbar issue.. I will mark this as a bug.

thank you

9 years 9 months ago
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This problem is still occurring - have you got a fix yet.....I hope so!

9 years 9 months ago
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this is socialize issue not Jomsocial issue, will be fixed in next socialize version

9 years 9 months ago
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Can you give us an indication about timing? This is pretty fundamental to jomsocial's usefulness on a mobile.

9 years 9 months ago
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Hi, Susan.

This was reported as a bug to our template developer.
I'm sorry but I can't say when this will be fixed... it depends how it's complicated and how many time developer will need to fix it.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
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Michal, hi, we raised this problem six weeks ago. Surely this is a basic requirement for all mobile users? Socialize is a pretty expensive template. We would be grateful if you could escalate this as we are holding back our launch. We were meant to launch with our new release last week.

Susan

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