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Wrong link in Downloads Sections

10 years 1 month ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:


Hi,

when I want to Download Documents in a Group, it brings an error-message, the the group doesn't exists. Or it takes me to a complete other group.



STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

10 years 1 month ago
Licenses:

Hi, Michael.

Please provide us working administrator credentials.
I can't login to your site backend.
Please, edit your first post and add credentials to corresponding fields.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

I did it now ;)

I see the link has ".../groups/viewgroup/..." in front of the "regular" link.

10 years 1 month ago
Licenses:

Hi, Michael.

Are 100% sure they work: prntscr.com/6kcqdn
Also, please, post your community URL.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired
10 years 1 month ago
Licenses:

Hi, Michael.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: wesentlich-sein.de
And you request support for: coaching-park.de. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

The supported Domain was changed yesterday an is now www.coaching-park.de

10 years 1 month ago
Licenses:

Hi, Michael.

I confirm, you're right. Just please, edit your first post here and make sure that credentials are 100% working. I've tried without luck.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

I've made the changes

10 years 1 month ago
Licenses:

Hi, Micahel.

I uploaded test file here:

domain.de/treffpunkt/groups/viewdiscussion/6-diskussionen-und-statusmeldungen?groupid=5

And download works.

I think that your issue is caused by misconfiguration in menu. In JomSocial toolbar you've set external URL for Group menu item. This may cause issues as wrong URL is created. Menu items that comes after installation should not be touched as they are used for component internal navigation. So, try to fix this menu item and point to all groups.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

I didn't change the Menu. I only changed the language override.

10 years 1 month ago
Licenses:

Hi, Michael.

I fixed menu item. Please, check if you're able to download files from here:

domain.com/treffpunkt/groups/viewdiscussion/3-tipps-zu-den-gruppen?groupid=5


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

It will work, that NEW uploads will run. But there are already files for download and they won't work.

For example: domain.com/treffpunkt/groups/viewgroup/i...85debfa73eafcd97.pdf

10 years 1 month ago
Licenses:
JomSocial Expired

So, if you go to the Group "Coach / Master Coach" and klick on "mehr" and then "Fotoprotokolle" and try to choose one of them. Then ther will be shown the Message "group not found"

Moderators: Piotr Garasiński
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