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error when acces event detalls

9 years 11 months ago
  • martis's Avatar
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I have updated Joomla to 3.3, uninstalled Jomsocial and update to last version 3.2.0.5..
Now its no possible to see the events details (the event page). I get an error message:
"ERROR
Sorry, we cannot find the specified event."

9 years 11 months ago
Licenses:

Hi, martis.

Please provide us with working administrator credentials and links.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
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9 years 11 months ago
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It was not set as administrator user. I have change-it, try to access now.
Thnks

9 years 11 months ago
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Hi, Martis.

No, I still get "Login failed" notice and 403 for backend.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
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sorry again!! there was an IP restriction.
Now its off. You will be able to log-in
Thanks

9 years 11 months ago
Licenses:

Hi, martis.

I accessed backend... but still can't login to frontend. Do you have extra protection there: prntscr.com/3j2cnw
I still get "Login failed"... I tried even type (no paste) credentials you provided us.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
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I have changed the user and password again. No extra protection. Please check it now.
Thanks

9 years 11 months ago
Licenses:

Hi, Martis.

Oh, now it's clear for me... I was trying to log in here: swinglobe.com/
but credentials you provided us apply to: swinglobe.com/93207/

It's probably because menu items lost connection to JomSocial component whilst it was uinstalled.
So you have: "Component 'com_community' does not exist" in every menu item related to JomSocial.

Edit each menu item with this notice - don't change anything - and just save it. It should fix your issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
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yes, the menus items have lost connection to jomsocial (I have relinked as you say).
But this don't solve my problem!
The problem is when I try to open an Event (error message apears).

9 years 11 months ago
Licenses:

Hi, Martis.

Oh! You messed up menu... how many JomSocial home positions do you have?? One is enough. You don't have to create one for every language. That's why you couldn't access Events (well I couldn't). Now I can: prntscr.com/3jdds4

Please read this: documentation.jomsocial.com/wiki/Toolbar_Explained
And this: documentation.jomsocial.com/wiki/Translate_Toolbar

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: martis
9 years 11 months ago
  • martis's Avatar
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OK!! now I understand
Thanks for the help!!!

Moderators: Piotr Garasiński
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