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Buing an upgrade makes my license expire?

6 years 2 months ago

#185993

Topic Author
Robert
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JomSocial Active iSEO Active Socialize Active

Hi together,
I had an Valid License for Jomsocial Pro. I decided to Upgrade for Supercharge instead of renew the pro version because even if the old license will expire in 5 days the new must min run 6 additional months.

But now the Shop tells me that my Supercharge license expired over 1000 days ago. I hope you can fix this issue.
BR
Robert

6 years 2 months ago

#186024

Pankaj Sharma
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Posts: 875
Thank you received: 130

Licenses:

JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
Sorry for the inconvenience caused to you. Please share the details of purchase (paypal invoice ) to This email address is being protected from spambots. You need JavaScript enabled to view it.
and sales team check and fix it for you.

Regards

6 years 2 months ago

#186032

iTeam
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Admin
Posts: 32
Thank you received: 7

Licenses:

@Robert We fixed your license issue. You can check again.

The following user(s) said Thank You: Robert

6 years 1 month ago

#186438

Topic Author
Robert
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Posts: 8
Thank you received: 0

Licenses:

JomSocial Active iSEO Active Socialize Active

Something is not correct now.
first of all here I only can add one domain. But i thought supercharge has 5 domains. (see jomsocial.png)

second the licence key ist not working. I get the error message that I should enter a valid licence key (see licence-key.png)

Please help ;)

Attachments:

6 years 1 month ago

#186456

iTeam
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Admin
Posts: 32
Thank you received: 7

Licenses:

Robert wrote: Something is not correct now.
first of all here I only can add one domain. But i thought supercharge has 5 domains. (see jomsocial.png)

Actually we do not count support domains anymore. You can use our products on unlimited domains.

Robert wrote: second the licence key ist not working. I get the error message that I should enter a valid licence key (see licence-key.png)

Pls PM me your site's admin login, we will go check at your site directly.

6 years 1 month ago

#186459

Topic Author
Robert
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Posts: 8
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Licenses:

JomSocial Active iSEO Active Socialize Active

see Attached informations for technical admin access

6 years 1 month ago

#186484

Alin Dinca
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Moderator
Posts: 446
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Licenses:

Please check now.

6 years 1 month ago

#186525

Topic Author
Robert
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Posts: 8
Thank you received: 0

Licenses:

JomSocial Active iSEO Active Socialize Active

Same issue still there,
I am on the controlle panel. On the left side I click on Updates are available. then I can randomly select one and klick on Update. now I am forwarded to Jomsocial configuration with the error message that I should enter a valid licence key.

6 years 1 month ago

#186564

Pankaj Sharma
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Moderator
Posts: 875
Thank you received: 130

Licenses:

JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Robert,
The issue is fixed directly on your site.
Now you can try to update any of the Joomla extension from and you will not be redirected to Jomsocaila page.

Regards

6 years 1 month ago

#186609

Topic Author
Robert
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Posts: 8
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Licenses:

JomSocial Active iSEO Active Socialize Active

Thanks. Now i can confirm that is working again. ;)

6 years 1 month ago

#186611

Pankaj Sharma
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Moderator
Posts: 875
Thank you received: 130

Licenses:

JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

You are welcome!

6 years 1 month ago

#187071

Topic Author
Robert
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Fresh Boarder
Posts: 8
Thank you received: 0

Licenses:

JomSocial Active iSEO Active Socialize Active

As last action of this topic. I need now access for my previews order invoices. 27606. could you send me the invoice please per mail

6 years 1 month ago

#187086

iTeam
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Admin
Posts: 32
Thank you received: 7

Licenses:

Robert wrote: As last action of this topic. I need now access for my previews order invoices. 27606. could you send me the invoice please per mail

#27606 is an old purchase. Could you send your payment receipt to This email address is being protected from spambots. You need JavaScript enabled to view it. so we could assist you further.

Moderators: Piotr Garasiński

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