Hello,

Could you explain the support agreement for responding to issues? I don't see anything on your website about it. I thought support was available 24 hours, but it's more like every three days. Also, the responses are usually insufficient which causes further delays.

Thanks,

Hi Robby,
Our support team is available Monday through Friday. Due to holidays on weekend, there may be the delay.
I apologise for the delay. I informed the support team member to look on your request on priority.

Regards

Thanks for the response, Pankaj. What time zone is your Monday-Friday hours?

Hi
we based on different time zone to give the flexible support, but on weekends there can be delay show as its two holidays.
There is limited support on weekends.

Regards