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6 years 2 months ago
  • Wiebke's Avatar
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  • Wiebke
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  • Posts: 1
  • Thank you received: 0
Licenses:
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Hello dear team,
Unfortunately I found out after the installation that Jomsocial makes my website very very slow. The minimum requirements are met by my server, but the load times are very bad, which is why I would like to return the component. I am glad about a positive answer. Best regards,
Wiebke from Germany

6 years 2 months ago
Licenses:

HI, Wiebke.

Thank you for contacting us.
Please, read our Refund Policy here: www.jomsocial.com/refund-policy
There could be few reasons why you page become slow - server settings, JomSocial settings, outdated browser.
So please, provide me your site credentials so I could take a look.

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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